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     Warranty Information

Manufacturer's Warranties

All of our hot tubs are manufactured using shells and components supplied by top industry component manufacturers.  All shells and other components are warranted individually.  During the first 90 days of ownership, we will provide or pay for pre-authorized on-site service on any warranty-related problem.  Outside our primary service area, we will reimburse customers for work performed by local service people.  Some limits apply (not applicable to Ozone or UV-C replacement).

AquaProtect Plus Extended Service Policy
Our basic service policy and the manufacturer's warranties can be supplemented by the optional "AquaProtect Plus" plan, a nationwide 5-year extended product protection plan offered by the Television & Appliance Warranty, Inc.  TAW is our industry's largest and oldest warranty company, with access to more than 6,000 service companies all over the US.  Every hot tub we sell is eligible to be protected by this optional plan.  Simply put, this plan provides you with "hometown service" no matter where you live.

If purchased with you new hot tub, after the first 90 days, the "AquaProtect Plus" extended protection plan covers warranty-related labor for five years, and covers the pro-rated charges under original equipment manufacturers' warranties.

Warranties and service plan to not cover damage to spas caused by abuse, misuse, neglect, freeze-up or problems caused by improper moving or support.  Neither warranties nor service plans cover any collateral damage to personal or real property caused by a warranty-related problem.  This policy does not cover travel time or expenses to and from customer's location.  Please note that manufacturers' warranties are not transferrable.


Customer toll-free hotline:
We provide free technical assistance and advice on hot tub care during normal working hours on our toll-free customer hotline at 1-800-869-0406


This information is effective on all Bay City Hot Tubs and Good Life Spas sold after 1-1-2005.




Copyright 1998-2008 Good Life Spas, Inc.